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Program 

Program Chair, Pam Moore, UCI Board Member and President, Moore Syndication, Inc. 

Dave Powell, PG&E – 

Safety Communications Done Effectively

Karen Riggenbacher-Vaughn, Xcel Energy – 

Natural Gas: Communicating  Safety Effectively

Pam Moore, Moore Syndication – 

Safety Rangers: Children’s Safety Case Studies

Mark Heuberger, Memphis Light, Gas & Water – 

Crisis Communication

Scott Harelson, SRP and Damon Gross,  APS 

Communicating with Customers in a Crisis: The Arizona West Wing Fire/Outage

Charlie Basham, Southern California Edison, 

Crisis after Crisis Management

Lynn Erickson, Gulf Power

Handling Communications when 90% of Your Distribution System is Destroyed by Mother Nature

Meg Matt, The Matt Group - 

Dealing with Three Hurricanes in One Summer

Friday, January 21

David Quinn, Centerpoint Energy – 

Corporate Communication in a Changing Environment: Deregulation in Texas

Molly Hall, Illinois Electric Council – 

How to Manage a Statewide Electric Utility Safety Effort

 Sherrie Austin, Market Strategies

Safety Programs for Gas Pipelines: Case Study